How much does shipping cost?
Our shipping costs are very simple and can be seen in the tiers below. There are absolutely no additional charges for handling or upcharging for P.O. Boxes of Alaska/Hawaii/APO addresses. What you see below is what you pay, and all orders include full insurance against in-transit loss, theft, or damage.
- $0-$198 Orders: $9.95 Flat Rate (Base Shipping)
- $199+ Orders: FREE Shipping (Base Shipping)
Exact shipping method depends upon your products and delivery address and will be shown on the checkout page (before you finalize your order). Also note, all orders totaling $1000+ will require a signature upon delivery.
When will I receive my order?
Orders typically ship within 1-2 business days of cleared payment. Payment clearing timeframes for all payment methods are listed below:
- Credit/Debit Cards: Instant
- PayPal: Instant
- Paper Check: 3-5 Business Days Upon Receipt
- Bank Wire: Instant
- eCheck (ACH): 3-5 Business Days Upon Receipt
- Ethereum: Instant Upon Receipt
- Ripple: Instant Upon Receipt
If your order ships Base Shipping with Tracking (Our Choice - USPS or UPS), it typically will be received within 2-4 business days, depending on your delivery address. Unfortunately, we cannot gurantee delivery
How will my order be packaged?
All customer orders are packaged under high-definition cameras with great care and accuracy to ensure the correct products arrive in pristine condition. All packaging is extremely generic, and our labels on the outside of the box give no indication as to the valuables within. Please note, larger orders may require multiple parcels.
From where will my order ship?
The vast majority (99+%) of customer orders ship from our primary vault in Las Vegas, Nevada.
What if my order is lost or stolen in transit?
All Orders are fully insured by Silver.com from the time of carrier pickup to the time of finaly delivery, defined as a signature or delivery confirmation from the carrier. If your order is lost, damaged or stolen in transit, please reach out to us immediately so we can work with the carrier to recover your package or, failing that, begin the claims process.
What payment methods do you accept?
- Credit/Debit Card - Min: $0, Max: $50,000
- PayPal - Min: $0, Max: $60,000
- Paper Check - Min: $0, Max: $100,000
- Bank Wire - Min: $500, Max: $500,000
- eCheck(ACH) - Min: $0, Max: $100,000
- BitCoin - Min: $0, Max: $100,000
- Ethereum - Min: $0, Max: $100,000
- Ripple - Min: $0, Max: $100,000
Is my information secure?
We take data security very seriously. When you place an order with silver.com, your information is transmitted with the utmost SSL (secure socket layers) 256-bit protection. We also never have access to your credit/debit card details, as they are securely communicated directly to the payment processor (Authorize.net) and never retained by Silver.com. For this reason, we also don't process credit/debit card orders over the phone, as it is the least secure way to process those transactions.
In addition, all VISA and MasterCard orders undergo an additional step of user authentication - the respective Verified by VISA or MasterCard SecureCode programs. Upon completing checkout with a VISA or MasterCard credit/debit card, you may be promoted for additional details to confirm your identity and protect our customers against credit card fraud.
Finally, the data we do retain in our system, including but not limited to name, address, phone number, and order history, is never shared with or sold to any unrelated third-parties. Please review our Privacy Policy for full details on our data security measures.
How can I contact you?
Please feel welcome to call us toll free at 1(888) 989-7223 or use our Live Chat feature during normal business hours Monday through Friday, 08:00 a.m. to 06:00 p.m. CST. Alternatively, you can email us at help@silver.com and expect a response within 1 business day.
Please note, the Silver.com website accepts orders 24/7/365, so you can always lock in live product prices and make purchases outside of business hours.
Do you charge sales tax?
We are required to collect sales tax in certain states. You can review your states sales tax policy here: https://www.silver.com/taxes. You should always consult with a tax adviser for specific advice in your area.
Where does your spot price come from?
We use a live, up-to-the-second spot price feed supplied by Xignite.com, a worldwide leader in the data supply market.
Are your products actually in stock?
Yes. We are one of the few bullion dealers in the industry who only deems products "in stock" when we have them on-hand and ready to ship immediately. In the instance of a presale item, we denote that the product is on presale and the estimated shipping date. While we make the best efforts to hit presale dates, the dates are only estimates, given we cannot control mint production issues and/or carrier dealyes.
Why are multiple prices listed?
We offer a 4% discount to "cash" paying customers - with paper check, bank wire, and bitcoin payments being defined as cash. On many products, we are also able to offer volume discounts to customers purchasing large quantities of the same item. All volume pricing is laid out in the chart on the product's description page, as well as in the cart.
When do I lock in my price?
All prices are locked in at the time of purchase. Credit/debit card, PayPal, BitCoin, Ethereum, and Ripple orders are paid at the time of checkout, while paper check and bank wire orders require a credit/debit card on file to lock in your pricing while we await your payment. Please note, paper check and bank wire orders will NOT result in a charge to your card - we simple maintain the card on file while we await full payment by your selected payment method.
Do you ship internationally?
We currently only ship to addresses in the United States, including APOs.
Beautiful bars. The e-check makes it easy to make a purchase from my computer, with the discount.
Silver.com has the best customer service,I don’t look elsewhere any more. I am saving for my daughter’s future and I order about a pound a month. From purchase to delivery, you cannot beat them!!
Dan from Hot Springs Ar.
This is my first purchase. This was a very pleasant experience. Shipment was quick and easy to track, payment also very easy! I will be making more purchases through this site in the future. A very strong 5 out of 5 rating.
So far with everything I have bought from silver.com, these 5 oz Sunshine bars are by far my favorite. I have multiple 1 oz bars and a Monarch 3 oz. The Monarch 3 oz bar was very underwhelming because it wasn’t much larger than a 1 oz bar, same height and width, slightly thicker. But these 5 oz bars, are a significant size difference. They look and feel “significant” is the only way I can describe. It seems like there’s just a more higher perceived value when holding this 5 oz bar vs the 1 oz bars, 3 oz bars, and numerous 1 oz rounds that I have.
Anybody else who is buying silver on a budget like I am, I’m suggesting to save and instead of buying 5 1oz bars over time, save and buy 1 5oz bar instead. The best way I can explain how I feel is that the 5oz bar feels like I’m stepping up from this being a hobby, to an actual investment.
Great service, fast service. The 5oz bars sure are pretty. I have 1/4, 1/2, 1’s and now 5’s. Always wanted some silver.
I have made four purchases with Silver.com and each one has gone smoothly. My latest order was the day that the silver prices took a nose dive. I made a purchase early in the morning but by mid-afternoon I wanted to change it. I came on line and worked with an on line agent to cancel my morning order and re-order the 5 oz bar at the lower price. The agent was tired from a hectic day but was polite and very accommodating. Kudos to the product and double kudos to their customer service
Wow you’ve added e-check, this makes it so easy to get the discount without sending an actual check by mail. These bars are so nice!!
Twice I have ordered from Silver.com and both times I have been satisfied. I like the idea that I can watch the price fluxuate from hour to hour.
Silver.com changes the prices during the day based on up to the minute based on market conditions. In this way I was able to catch the price at it’s lowest that week so as to maximize my return. I paid by check that day and even though they received my check four days later, they still honored the price for the moment that I made the purchase.
Thank you Silver.com for your honesty
i been buying the kids silver for birthdays and Christmas the 5oz bar is a nice addition nice quality
Bought this 5 oz bar last week and was very pleased. Just bought a 5 oz Silvertown bar. Plan to buy 5 oz every payday.
My first silver bar purchase, love the look and feel of it. Gotta love the feeling of 5 oz’s of white metal in your hand.
This is my second order and it was shipped just as quickly as the first. My first order was for 2 of the 1 oz. Sunshine Mint bars and this order was for 2 of the 5 oz. bars. These bars are beautiful and well packaged for shipment. I have now purchased my 3rd order for some Silver Eagles, Canadian Maple Leafs, and another 5 oz. bar. I will continue to purchase my silver products here. The price and shipping can’t be beat!
As advertised, packaged in sealed plastic, nice looking and fits easily into one’s pocket. Nice step up into bullion and yet small enough for sell. Large bullion bricks may be difficult to sell, given the price value for such heavy things. 5 and 10 ounce bars present no such difficulties for future trades.
A very nice value and a good silver product. I would recommend this to any one wanting to invest on silver but wanting to stay pretty liquid on their investment.
very happy with product and service.