How much does shipping cost?
Our shipping costs are very simple and can be seen in the tiers below. There are absolutely no additional charges for handling or upcharging for P.O. Boxes of Alaska/Hawaii/APO addresses. What you see below is what you pay, and all orders include full insurance against in-transit loss, theft, or damage.
- $0-$198 Orders: $9.95 Flat Rate (Base Shipping)
- $199+ Orders: FREE Shipping (Base Shipping)
Exact shipping method depends upon your products and delivery address and will be shown on the checkout page (before you finalize your order). Also note, all orders totaling $1000+ will require a signature upon delivery.
When will I receive my order?
Orders typically ship within 1-2 business days of cleared payment. Payment clearing timeframes for all payment methods are listed below:
- Credit/Debit Cards: Instant
- PayPal: Instant
- Paper Check: 3-5 Business Days Upon Receipt
- Bank Wire: Instant
- eCheck (ACH): 3-5 Business Days Upon Receipt
- Ethereum: Instant Upon Receipt
- Ripple: Instant Upon Receipt
If your order ships Base Shipping with Tracking (Our Choice - USPS or UPS), it typically will be received within 2-4 business days, depending on your delivery address. Unfortunately, we cannot gurantee delivery
How will my order be packaged?
All customer orders are packaged under high-definition cameras with great care and accuracy to ensure the correct products arrive in pristine condition. All packaging is extremely generic, and our labels on the outside of the box give no indication as to the valuables within. Please note, larger orders may require multiple parcels.
From where will my order ship?
The vast majority (99+%) of customer orders ship from our primary vault in Las Vegas, Nevada.
What if my order is lost or stolen in transit?
All Orders are fully insured by Silver.com from the time of carrier pickup to the time of finaly delivery, defined as a signature or delivery confirmation from the carrier. If your order is lost, damaged or stolen in transit, please reach out to us immediately so we can work with the carrier to recover your package or, failing that, begin the claims process.
What payment methods do you accept?
- Credit/Debit Card - Min: $0, Max: $50,000
- PayPal - Min: $0, Max: $60,000
- Paper Check - Min: $0, Max: $100,000
- Bank Wire - Min: $500, Max: $500,000
- eCheck(ACH) - Min: $0, Max: $100,000
- BitCoin - Min: $0, Max: $100,000
- Ethereum - Min: $0, Max: $100,000
- Ripple - Min: $0, Max: $100,000
Is my information secure?
We take data security very seriously. When you place an order with silver.com, your information is transmitted with the utmost SSL (secure socket layers) 256-bit protection. We also never have access to your credit/debit card details, as they are securely communicated directly to the payment processor (Authorize.net) and never retained by Silver.com. For this reason, we also don't process credit/debit card orders over the phone, as it is the least secure way to process those transactions.
In addition, all VISA and MasterCard orders undergo an additional step of user authentication - the respective Verified by VISA or MasterCard SecureCode programs. Upon completing checkout with a VISA or MasterCard credit/debit card, you may be promoted for additional details to confirm your identity and protect our customers against credit card fraud.
Finally, the data we do retain in our system, including but not limited to name, address, phone number, and order history, is never shared with or sold to any unrelated third-parties. Please review our Privacy Policy for full details on our data security measures.
How can I contact you?
Please feel welcome to call us toll free at 1(888) 989-7223 or use our Live Chat feature during normal business hours Monday through Friday, 08:00 a.m. to 06:00 p.m. CST. Alternatively, you can email us at help@silver.com and expect a response within 1 business day.
Please note, the Silver.com website accepts orders 24/7/365, so you can always lock in live product prices and make purchases outside of business hours.
Do you charge sales tax?
We are required to collect sales tax in certain states. You can review your states sales tax policy here: https://www.silver.com/taxes. You should always consult with a tax adviser for specific advice in your area.
Where does your spot price come from?
We use a live, up-to-the-second spot price feed supplied by Xignite.com, a worldwide leader in the data supply market.
Are your products actually in stock?
Yes. We are one of the few bullion dealers in the industry who only deems products "in stock" when we have them on-hand and ready to ship immediately. In the instance of a presale item, we denote that the product is on presale and the estimated shipping date. While we make the best efforts to hit presale dates, the dates are only estimates, given we cannot control mint production issues and/or carrier dealyes.
Why are multiple prices listed?
We offer a 4% discount to "cash" paying customers - with paper check, bank wire, and bitcoin payments being defined as cash. On many products, we are also able to offer volume discounts to customers purchasing large quantities of the same item. All volume pricing is laid out in the chart on the product's description page, as well as in the cart.
When do I lock in my price?
All prices are locked in at the time of purchase. Credit/debit card, PayPal, BitCoin, Ethereum, and Ripple orders are paid at the time of checkout, while paper check and bank wire orders require a credit/debit card on file to lock in your pricing while we await your payment. Please note, paper check and bank wire orders will NOT result in a charge to your card - we simple maintain the card on file while we await full payment by your selected payment method.
Do you ship internationally?
We currently only ship to addresses in the United States, including APOs.
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